Cách yêu cầu hồ sơ VLC

For Local Agencies, Community Partners, and Contractors

Who Can Submit Requests

All profile requests, including new accounts, password resets, and activations must come from an authorized representative:

• Local Security Officer
• Supervisor
• Staff Trainer

Submit requests to: dsslearnersupport@dss .virginia.gov

Timing & Early Activation

To help new hires start on Day 1, we follow this process:

• Early Processing: Profiles can be created the day before the hire date if the user has an active email address.
• Standard Processing: If no email is available, the profile will be built on the hire date.

What Information to Include

Include the following details to avoid delays:

• Full Name: Last, First, Middle
• Agency & Supervisor Name
• Hire Date & Active Email Address
• Job Title: Use the specific number from the acceptable job title list
• Previous Profile: Did the person have a VLC profile before? If yes, from which agency?
• Overdue Training: Does the learner have any overdue training?

State Employee Profiles (Cardinal System)

For state employees, the Cardinal System automatically updates VLC:

• Timeline: Profiles appear in VLC about 10 days after entry in Cardinal.
• Notification: Once active, learners receive an automated email with login credentials.

Tip

Submit requests early and include all required information to ensure learners can access the VLC without delay.