CWSE5691 Training

Recognizing and Reporting Child & Neglect for Educators

Before You Start

Thank you for taking this training and supporting the safety and well-being of children and families across the Commonwealth.

Before beginning the course, please review the information below about course completion and certificates.

Important Certificate Information

In some cases, users may experience issues generating or accessing their course certificate after completing the training. While this does not happen for most users, we want to help you avoid delays or frustration if it occurs.

After you complete the course, please take a screenshot of your course completion page before attempting to open or print your certificate.

Your screenshot can help verify course completion if you experience a certificate issue.

Need Help With Your Certificate?

If your certificate does not open, load or print correctly, email your screenshot to: elearning@dss.virginia.gov

Our team will review the information and help guide you through the next steps.

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Please note:

• Certificates and course completion records for courses taken on the Virginia Department of Social Services (VDSS) public website are not maintained by the Virginia Department of Social Services (VDSS).
• If a certificate cannot be recovered or verified, you may need to retake the course to generate a new certificate.
• If you contact support, you may be asked to provide a screenshot showing you successfully reached the course completion screen or certificate access page.
• If course completion cannot be verified because of browser history, login timing or missing screenshots, certificate approval may require additional review.

Tips for the Best Experience

To help reduce potential issues:

• Use an updated browser such as Chrome, Edge, Firefox or Safari.
• Allow the course to fully load before moving between sections.
• Avoid closing your browser immediately after completing the course.
• Save or print your certificate as soon as it becomes available.

Ready to Begin?

When you are ready, launch the training course using the link below.

Before starting, remember to plan for a screenshot of your completion page at the end of the course.

Start the CWSE5691 Training Course

Thank you for completing this important training and helping protect children and families throughout Virginia.